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E-file Service

DK Beauty Services KUPA, Medicool and Erica's. Sorry, we do not service made in China machines.

Service on machines and handpieces are contingent on the owner's use, product and care. Please call to inquire about other models before sending in for repair.

If your machine is shorting out, running hot, slowing down, or a bit has broken off inside your handpiece, please send your handpiece to: 

   DK Beauty Systems

   #17, 5925 - 12 Street SE

   Calgary, Alberta

   T2H 2M3

   Attention: Kevin Jacklin, Service Technician Manager
Make sure to properly wrap when shipping and include appropriate insurance.  Shipping cost to and from DK Beauty is the customer responsibility.

Please enclose:

Your name
Telephone number with area code
Shipping address 
Brief description of problem
Our turnaround time varies on service volume. We service machines on a first-come, first-served basis. On average, drills are usually serviced in four business days.  We understand your hand piece is extremely important to your daily work; that is why we make it our priority to service machines expediently. Once your drill has been serviced, you will receive a telephone call asking for a credit card number. Once your card has been approved, your drill is sent back to you. 
Service Pricing:
Cleaning and service starts at $59.95 plus parts (shipping extra). If your repair exceeds $95, we will call you to explain the problem and obtain your approval for the repair.

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   Order Number
   RMA Number
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