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WHOLESALE RETURNS POLICY

RETURNS

DK Beauty offers an industry standard returns policy for wholesale shopping.

• Due to the cosmetic nature of our products, we cannot offer any returns on opened, used or sampled products.
• Items deemed to be defective with management approval will be replaced, credited or refunded at management discretion.
• All return shipping is at the cost of the client.
• All returns may be subject to a 20% disposal fee. (Returned/Defective items must be disposed of as per Health Canada regulations).
• A 2.5% processing fee is applicable to all refunded/cancelled orders. This fee is charged by the payment provider. Returns made to store-credit will be processed for the full amount of the order.
• Warranty claims are subject to manufacturer requirements and vary from brand to brand. Please refer to your included warranty card or contact us for specifics. 

 

EXCHANGES

• Exchanges of unused, unopened merchandise may be accepted within 10 days of purchase. All exchanges are subject to verification and may be refused at the discretion of management.
• Exchanges may be subject to disposal fee of 20%.
• Any mail-in exchanges require postage to be sent at customers expense.
• COVID-19 may effect our standard exchange policy to protect our clients and staff.

 REFUNDS

• All returns may be subject to a 20% disposal fee. (Returned/Defective items must be disposed of as per Health Canada regulations)
• A 2.5% processing fee is applicable to all refunded/cancelled orders. This fee is charged by the payment provider. Returns made to store-credit will be processed for the full amount of the order.
• Refunds will only be made to the original method of payment without exception.

 BACK-ORDERS

• Back-orders will be included with next purchase or order.
• Separate shipping fees will apply to back orders shipped separately.

PRO-ONLY PRODUCTS

Products designated "Pro-Only" (as is clearly indicated on our website) are only able to be sold to those with valid, professional credentials and relevant business owners with backup documentation - with no exceptions.

Orders placed for Pro-Only products without meeting these requirements will be cancelled and processing fee of 2.5% will be deducted to cover the return to original payment method fee we are charged.

Click Here to read our full Pro-Only products policy.

A 2.5% fee will be deducted from the refund amount on these orders to cover the transaction fees incurred by DK Beauty.