null
dkbeauty-canadian-banner.png
Brands Marked Pro-Only require license or diploma for purchasing.
WHOLESALE RETURNS POLICY

RETURNS

DK Beauty offers an industry standard returns policy for wholesale shopping.

• Due to the cosmetic nature of our products, we cannot offer any returns on opened, used or sampled products.
• Items deemed to be defective with management approval will be replaced, credited or refunded at management discretion.
• All return shipping is at the cost of the client - all return shipping charges will be deducted from the exchange, refund or credit issued.
• All returns may be subject to a 20% disposal fee. (Returned/Defective items must be disposed of as per Health Canada regulations).
• A 2.5% processing fee is applicable to all refunded/cancelled orders. This fee is charged by the payment provider. Returns made to store-credit will be processed for the full amount of the order.
• Warranty claims are subject to manufacturer requirements and vary from brand to brand. Please refer to your included warranty card or contact us for specifics. 

If your order meets the criteria for a return/exchange please follow the following link to start your return and generate a shipping label.
Start my return/exchange 

EXCHANGES

• Exchanges of unused, unopened merchandise may be accepted within 10 days of purchase. All exchanges are subject to verification and may be refused at the discretion of management.
• Exchanges may be subject to disposal fee of 20%.
• Any mail-in exchanges require postage to be sent at customers expense.
• COVID-19 may effect our standard exchange policy to protect our clients and staff.

If your order meets the criteria for a return/exchange please follow the following link to start your return and generate a shipping label.
Start my return/exchange 

 REFUNDS

• All returns may be subject to a 20% disposal fee. (Returned/Defective items must be disposed of as per Health Canada regulations)
• A 2.5% processing fee is applicable to all refunded/cancelled orders. This fee is charged by the payment provider. Returns made to store-credit will be processed for the full amount of the order.
• Refunds will only be made to the original method of payment without exception.

 BACK-ORDERS

• Back-orders will be included with next purchase or order.
• Separate shipping fees will apply to back orders shipped separately.

PRO-ONLY PRODUCTS

Products designated "Pro-Only" (as is clearly indicated on our website) are only able to be sold to those with valid, professional credentials and relevant business owners with backup documentation - with no exceptions.

Orders placed for Pro-Only products without meeting these requirements will be cancelled and processing fee of 2.5% will be deducted to cover the return to original payment method fee we are charged.

Click Here to read our full Pro-Only products policy.

A 2.5% fee will be deducted from the refund amount on these orders to cover the transaction fees incurred by DK Beauty.